RETURN & REPLACEMENT POLICY

Last Updated: 02/07/2026

At BYAHUT TECHNOLOGY PRIVATE LIMITED, we want our customers to enjoy a smooth and satisfactory shopping experience. If you are not completely satisfied with an eligible product purchased from our website, you may request a return or replacement in accordance with the terms stated in this Return & Replacement Policy.

By placing an order on our website, you agree to the conditions mentioned below.

1. Return and Replacement Duration

Eligible products may be returned or replaced within 7 calendar days from the date of delivery.

The return or replacement request must be submitted before the 7-day period expires.

For products received in a damaged, defective, incorrect, incomplete, or tampered condition, the customer must raise the request within 24 hours of delivery and provide the required photographs and complete parcel-opening video.

Requests raised after the applicable return or replacement period may not be accepted.

2. Eligibility for Returns or Replacements

A return or replacement request may be accepted in the following cases:

  • A wrong product has been delivered
  • The product is damaged or defective
  • The product received does not match the description or images displayed on the website
  • An incorrect size, colour, or variant has been delivered
  • The product or an essential accessory is missing from the package
  • The product is eligible for return under the product-specific terms displayed on the website

All return and replacement requests are subject to verification, product eligibility, availability, and successful quality inspection.

3. Non-Returnable and Non-Replaceable Products

For hygiene, health, safety, and product-handling reasons, the following categories cannot be returned or replaced:

  • Socks
  • Stockings
  • Dupatta
  • Scarf
  • Innerwear
  • Hygiene-sensitive items
  • Personal-use products
  • Products marked as “Non-returnable” on the website
  • Products sold as final-sale or clearance items, where clearly mentioned
  • Customized, altered, or personalized products
  • Products damaged due to misuse, improper handling, washing, or negligence by the customer

A product-specific return condition displayed on the product page will also apply to the order.

4. Conditions for Accepting a Return

To qualify for a return or replacement, the product must:

  • Be unused, unworn, unwashed, and unaltered
  • Have all original tags and labels attached
  • Be returned in its original packaging
  • Include all accessories, manuals, gifts, and complimentary items supplied with the product
  • Be securely packed to prevent damage during transit
  • Pass the quality inspection conducted by our warehouse or support team

The customer may also be required to provide the original invoice, order details, photographs, or video evidence.

5. Reasons for Rejection of a Return

A return or replacement request may be rejected if:

  • The product has been used, worn, washed, altered, or repaired
  • The product was damaged after delivery due to customer handling
  • Original tags, labels, packaging, accessories, or complimentary items are missing
  • The product is returned in an incomplete condition
  • Incorrect, edited, unclear, or insufficient images or videos are submitted
  • The parcel-opening video does not clearly show the sealed package and the reported issue
  • The return request is raised after the applicable return period
  • The product falls under a non-returnable category
  • The product fails our quality inspection
  • The return request contains false, misleading, or fraudulent information

Our decision after verification and quality inspection will be final, subject to applicable law.

6. How to Initiate a Return or Replacement

Customers may raise a return or replacement request by following these steps:

  1. Log in to your account on our website.
  2. Go to My Account → Orders.
  3. Select the relevant order.
  4. Click on Request Return / Replace.
  5. Select the applicable reason.
  6. Upload clear photographs and videos, wherever required.
  7. Submit the request.

For damaged, defective, wrong, incomplete, missing, or tampered products, photographs and a complete parcel-opening video are mandatory.

Our support team will review the request and generally provide an update within 24 to 48 working hours.

Submitting a request does not automatically confirm its approval.

7. Return Pickup

Once a return request is approved:

  • A courier partner may be assigned to collect the product
  • The customer will be informed about the pickup details
  • Pickup may be attempted up to two or three times
  • The product must be properly and securely packed before pickup
  • All original tags, labels, packaging, accessories, and complimentary items must be included

The customer must ensure that the correct approved product is handed over to the courier partner.

If return pickup is unavailable at the customer’s PIN code or location, the customer may be asked to self-ship the product to the address provided by our support team.

Customers should not self-ship any product without receiving prior approval and shipping instructions from us.

8. Self-Shipping of Returns

Where reverse pickup is unavailable, the customer may be required to send the approved product through a reliable courier service.

The customer must:

  • Use a trackable courier service
  • Securely pack the product
  • Mention the order number on or inside the package
  • Share the courier receipt and tracking details with our support team
  • Dispatch the product within the timeframe communicated by us

Any reimbursement of approved self-shipping charges will be communicated by our support team and may be subject to limits and proof of payment.

9. Replacement Policy

Replacement requests are allowed within 7 calendar days from the date of delivery for eligible products.

A replacement may be provided where:

  • A wrong product was delivered
  • The product was damaged or defective at the time of delivery
  • An incorrect size, colour, or variant was delivered by us
  • The delivered product materially differs from the product description or images
  • An essential item or accessory was missing from the package

Replacement is subject to:

  • Approval of the replacement request
  • Successful product verification
  • Successful quality inspection
  • Availability of the same product, size, colour, and variant

A replacement will normally be processed after the original product has been successfully collected by our courier partner.

In certain cases, the replacement may be processed only after the returned product reaches our warehouse and passes quality inspection.

10. Replacement Delivery Policy

Once the returned product is successfully collected by our courier partner and the replacement request is approved, the replacement product will be processed and shipped to the customer.

10.1 Estimated Replacement Delivery Time

The estimated replacement delivery timelines are:

  • Metro and Major Cities: Generally delivered within 2 to 4 business days from the date of successful return collection
  • Other Regions and Tier-2 or Tier-3 Cities: Generally delivered within 5 to 7 business days from the date of successful return collection

Business days exclude Sundays, public holidays, courier holidays, and other non-working days.

These delivery timelines are estimates and may vary depending on courier availability, serviceability, customer location, and circumstances beyond our reasonable control.

10.2 Replacement Tracking

Once the replacement product is processed or shipped, a new tracking link or tracking number will generally be sent to the customer’s registered mobile number and email address within 24 hours.

The tracking information may be sent through:

  • SMS
  • Email
  • WhatsApp, where available
  • The customer’s account dashboard
  • The order tracking section of the website

Customers may use the tracking link or tracking number to check the delivery status of the replacement shipment.

10.3 Replacement Product Availability

Replacement is subject to the availability of the same:

  • Product
  • Size
  • Colour
  • Design
  • Model
  • Variant

If the approved replacement product becomes unavailable or goes out of stock after the original product has been collected, we may:

  • Offer an alternative product with the customer’s consent
  • Provide store credit
  • Issue a full refund for the eligible product

The customer will not be required to accept an alternative product without consent.

If the customer does not accept the alternative product, or if no suitable alternative is available, a full refund for the eligible product will be initiated automatically.

10.4 Stock Outages After Collection

If the replacement product goes out of stock after the return item has been collected, the eligible refund will be initiated according to the refund method and timeline stated in this policy.

The customer will be informed through their registered email address, mobile number, or account dashboard.

10.5 Possible Replacement Delivery Delays

Replacement delivery may be delayed due to:

  • Courier service disruptions
  • Remote or non-serviceable delivery locations
  • Incorrect or incomplete delivery information
  • Public holidays
  • Weather conditions
  • Natural disasters
  • Transport disruptions
  • Regulatory restrictions
  • High order volumes
  • Product verification delays
  • Warehouse processing delays
  • Other circumstances beyond our reasonable control

In case of an unexpected delay, customers may contact our support team using their original order number or replacement tracking details.

11. Size and Colour Exchange Policy

We currently do not provide a direct size or colour exchange for products correctly delivered according to the customer’s order.

Where an eligible product does not fit, the customer may submit a return request within 7 calendar days from delivery, subject to the product being returnable and meeting all return conditions.

After the return is approved, the customer may place a new order for the required size, colour, or variant, subject to availability.

If an incorrect size, colour, or variant was delivered by us, the customer may request a replacement within the applicable return period.

12. Damaged, Defective, Wrong, or Tampered Products

If the customer receives a damaged, defective, wrong, incomplete, or tampered product or parcel, the customer must:

  • Record a complete parcel-opening video before opening the package
  • Ensure the shipping label and sealed package are clearly visible in the video
  • Record the package continuously without cuts or edits
  • Take clear photographs of the product, packaging, shipping label, and damage
  • Raise the complaint within 24 hours of delivery

Claims submitted without sufficient evidence may be rejected if the issue cannot otherwise be verified.

The parcel-opening video helps us verify the claim and raise the matter with the courier partner, warehouse, seller, or fulfilment team.

13. Quality Inspection

All returned products may undergo a quality inspection after collection or after reaching our warehouse or designated return location.

During inspection, we may verify:

  • Whether the returned item matches the ordered product
  • Whether the item is unused and unworn
  • Whether all tags, labels, accessories, packaging, and complimentary items are present
  • Whether the reported issue existed at the time of delivery
  • Whether the product has been washed, altered, damaged, or misused
  • Whether the return request complies with this policy

A replacement, store credit, or refund will be processed only after successful completion of the applicable verification and inspection process.

If the returned product fails the quality inspection, the return, replacement, or refund request may be rejected.

14. Refund Eligibility

A refund may be processed in the following situations:

  • An eligible return has been approved
  • The returned product has passed quality inspection
  • A replacement product is unavailable
  • The replacement product goes out of stock after return collection
  • A prepaid order has been cancelled before shipment
  • A duplicate or failed payment has been successfully verified
  • An order has been cancelled by us
  • A refund has otherwise been approved by our support team

Refunds will not be provided for products that fail the quality inspection or do not meet the terms of this policy.

15. Refund Method

Refunds will generally be processed as follows:

15.1 Prepaid Orders

The refund will be processed to the original payment method used while placing the order.

This may include:

  • Debit card
  • Credit card
  • UPI
  • Net banking
  • Wallet
  • Payment gateway
  • Other supported prepaid payment methods

15.2 Cash on Delivery Orders

For eligible Cash on Delivery orders, the refund may be processed through:

  • Bank transfer
  • UPI transfer
  • Wallet credit
  • Store credit

The customer may be required to provide accurate bank account or UPI details for processing the refund.

BYAHUT TECHNOLOGY PRIVATE LIMITED will not be responsible for delays or failed refunds caused by incorrect, incomplete, or invalid details submitted by the customer.

16. Refund Timeline

Once the returned product has been received, inspected, and approved, the refund will generally be initiated within 5 to 7 working days.

If the replacement product becomes unavailable after the returned item has been collected, the refund will generally be initiated automatically within the same applicable timeframe.

After the refund is initiated, additional time may be required by the bank, payment gateway, card issuer, UPI service provider, wallet provider, or financial institution to credit the amount.

The actual credit timeline may vary depending on the payment method and the customer’s financial institution.

17. Shipping and Other Charges

Original shipping charges, convenience fees, Cash on Delivery charges, platform fees, handling charges, or other non-product charges may not be refundable unless:

  • The entire order was cancelled before shipment
  • A wrong, damaged, defective, or incomplete product was delivered
  • The replacement product became unavailable after collection
  • The refund of such charges is specifically approved by us
  • Refund is otherwise required under applicable law

Any return shipping deduction or reimbursement will be communicated during the return approval process.

18. Order Cancellation

Orders may be cancelled only before they are shipped.

Once an order has been packed, processed, or dispatched, cancellation may not be possible.

To request cancellation, customers should visit:

My Account → Orders → Cancel Order

A cancellation request is subject to the current order status and approval.

If an eligible prepaid order is cancelled, the refund will be processed according to the refund timeline mentioned in this policy.

19. Cancellation by the Company

BYAHUT TECHNOLOGY PRIVATE LIMITED reserves the right to cancel an order in situations including:

  • Product unavailability
  • Pricing or listing errors
  • Payment failure
  • Invalid or incomplete delivery address
  • Technical or system errors
  • Suspected fraudulent activity
  • Bulk orders intended for unauthorized resale
  • Delivery service unavailability
  • Circumstances beyond our reasonable control

If a prepaid order is cancelled by us, the eligible amount will be refunded to the original payment method.

20. Cash on Delivery Misuse

Customers are expected to provide accurate delivery information and accept genuine Cash on Delivery orders.

In cases involving repeated fake orders, refusal of delivery without a reasonable cause, incorrect information, abusive conduct, or misuse of Cash on Delivery services, we may:

  • Restrict Cash on Delivery availability
  • Require prepaid payment for future orders
  • Cancel suspicious orders
  • Restrict or suspend the customer account

These measures are intended to prevent misuse and protect our customers, courier partners, and business operations.

21. Product Colour and Appearance

Actual product colours, shades, prints, textures, patterns, or appearance may vary slightly due to:

  • Screen settings
  • Device display differences
  • Lighting conditions
  • Photography
  • Manufacturing batches
  • Natural fabric or material variations

Minor differences that do not materially change the product may not qualify as a defect.

22. Promotional and Complimentary Products

Products provided free of charge, as gifts, under promotional offers, or as complimentary items may not be independently returnable or refundable.

Where the main purchased product is returned, all complimentary products, accessories, and gifts supplied with the order must also be returned in unused condition.

If a complimentary item is missing, used, or damaged, its value may be deducted from the refund, where applicable.

23. Fraudulent Return Requests

We reserve the right to reject a return, replacement, cancellation, or refund request where we reasonably suspect:

  • Product swapping
  • Returning a different or counterfeit product
  • Submission of false or edited evidence
  • Repeated misuse of return services
  • Intentional product damage
  • False claims of non-delivery or missing items
  • Any other fraudulent or abusive activity

Appropriate restrictions may be placed on accounts associated with repeated or verified misuse.

24. Contact Us

For return, replacement, cancellation, or refund-related queries, please contact us:

BYAHUT TECHNOLOGY PRIVATE LIMITED

Phone: +91 6200394510
Email: info@byahut.in
Working Hours: Monday to Friday, 9:00 AM to 6:00 PM

Please include your order number, registered contact details, issue description, and supporting photographs or videos while contacting our support team.